Privacy Policy
Last updated July 2026
This is a plain-language summary of how RentLens works. It is written to be clear, not to be legalese.
What we collect
- Account — your email and optional name.
- Property information — address, rent, size, features, and rent history you add.
- Documents & photos — lease PDFs and photos you upload; leases are processed by an AI provider to extract key terms.
- Usage & technical data — basic analytics and error logs to keep the service working.
How we use it
- To generate your valuations and power the calculators.
- To improve estimates for everyone using anonymized, aggregated data.
- To detect fraud, abuse, and data-quality problems.
- To operate, secure, support, and improve RentLens.
Market data contribution
When your rental is verified, its rent and characteristics may be used — in anonymized, aggregated form — to improve market estimates for other users. We never show your specific property, address, or identity to other users; only combined figures like building or city averages are surfaced.
You control this. Turn it off for your whole account in Settings → Market data contribution, or per-property on each property page. Opting out never affects your own valuations — it only means your data doesn't help improve estimates for others.
Staff access
Authorized RentLens staff and moderators may access your data when necessary to operate the service — for example, to investigate fraud or abuse, resolve duplicates, or provide support. This operational access is covered by this policy and is not something users opt out of; it's what keeps the data trustworthy for everyone.
Who we share with
We do not sell your personal information. We share data only with service providers that help us run RentLens — hosting, file storage, email delivery, AI lease processing, analytics, and error monitoring — under agreements that limit their use of it, or where required by law.
Your choices & rights
- Export a copy of your data any time (Settings → Export).
- Delete your account and data (Settings → Danger zone).
- Opt out of market-data contribution, account-wide or per property.
As a Canadian service, we handle personal information in line with PIPEDA. You can ask us about the data we hold about you at any time.
Retention, security & changes
We keep your data while your account is active and delete it when you delete your account. We use reasonable safeguards to protect it. If this policy changes, we'll update the date above.
Contact
Privacy questions? Email privacy@rentlens.ca.